Careers

Central Dispatch

Location:

Richmond (Richmond, VA)

Duties and Responsibilities:

· Answers incoming calls and communications.

· Coordinates response and delivery of received information to field staff.

· Dispatches and deploys staff, vehicles, and/or units based on communications received.

· Adeptly uses multi-line telephone system, mobile phones, two-way radios, and other communications methods and networks.

· Maintains calm communication with and provides Information to incoming callers.

· Schedules drivers for delivery; selects most efficient routes for each driver.

· Maintains radio and/or phone contact with drivers; receives and dispatches response and emergency aid when needed.

· Monitors drivers working hours to ensure compliance with federal and state laws and regulations.

· Performs other duties as assigned.

· Excellent verbal communication skills.

· Ability to execute directions accurately and with speed.

· Excellent interpersonal and customer service skills.

· Excellent organizational skills and attention to detail.

· Strong analytical and problem-solving skills.

· Ability to prioritize tasks, delegating when appropriate.

· Ability to operate or to quickly learn a variety of communications systems.

Job Type: Full-time

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